Refund Policy
Last updated: June 2025
At Tillshop.org, we are committed to client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our services.
Due to the custom and labor-intensive nature of IT and digital services, refunds are handled on a case-by-case basis. We encourage clients to discuss any concerns with our team before requesting a refund.
Project Deposits
Project deposits are generally non-refundable as they cover the initial planning, consultation, and resource allocation costs. Exceptions may apply at management's discretion.
Completed Work
Refunds are not issued for completed and delivered work that meets the agreed-upon specifications. If you believe delivered work does not meet specifications, please contact us within 7 days of delivery to resolve the issue.
Cancelled Projects
If a project is cancelled by the client: - Before any work has started: Full refund minus an administrative fee - After work has commenced: Payment is due for all work completed up to cancellation - After 50% project completion: No refund on work completed; remaining balance may be waived at our discretion
Software Licensing
Software licenses are non-refundable once activated or delivered, as these are provided by third-party vendors (Microsoft, Adobe, etc.). If you receive a defective or invalid license, we will replace it at no additional cost.
Service Interruptions
If we fail to deliver agreed services within specified timelines due to reasons within our control, you may be entitled to a partial refund or service credit. This will be assessed on a case-by-case basis.
How to Request a Refund
To request a refund or raise a billing dispute: 1. Email info@tillshop.org with your project details and reason for the request 2. Our team will review your request within 3 business days 3. If approved, refunds are processed within 7–14 business days For urgent matters, you may also contact us via WhatsApp: +92 328 4678406
Have a billing concern? Our team is here to help resolve it fairly.
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