Refund Policy
Customer satisfaction is important to us. Please read our refund conditions carefully.
Last Updated: June 2026 — At TillShop Technologies, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may or may not be issued for our services and digital solutions.
1. General Policy
Due to the nature of digital services, software licensing, consulting, and custom development work, refunds are evaluated on a case-by-case basis. By purchasing services from TillShop Technologies, you agree to this Refund Policy.
2. Eligible Refund Requests
Refund requests may be considered in the following situations:
- Service was paid for but not delivered.
- Duplicate payment was made by mistake.
- Billing error occurred on our side.
- Project was cancelled before work commenced.
- Software license could not be delivered due to an issue directly caused by TillShop.
Approved refunds will be processed through the original payment method whenever possible.
3. Non-Refundable Services
Once a software license, subscription, activation key, account access, or digital credential has been delivered, it is considered used and non-refundable.
Web Development, Software Development, Graphic Design, Digital Marketing, SEO Services, IT Consulting, and Technical Support — completed work and delivered digital assets are non-refundable.
Payments made for custom development, design work, consulting, and project planning are non-refundable once work has started.
4. Project Cancellation
If a client cancels a project before any work begins, a refund may be approved after deducting applicable administrative or transaction costs.
If work has already started, refunds will be assessed based on the percentage of work completed. TillShop reserves the right to deduct charges for work already performed.
5. Software Vendor Policies
Many software products provided through our licensing services are governed by the policies of their respective vendors, including but not limited to:
- Adobe
- Microsoft
- Other Software Publishers
Refund eligibility may be affected by vendor rules and licensing restrictions.
6. Chargebacks & Payment Disputes
Clients are encouraged to contact TillShop Technologies before initiating chargebacks or payment disputes. Fraudulent chargebacks may result in:
- Immediate service suspension
- Account restrictions
- Legal action where applicable
7. Processing Time
Approved refunds are generally processed within:
Actual processing times may vary depending on payment provider, banking institution, and international transaction processing.
8. Refund Method
Refunds will be issued through the original payment channel whenever possible, including:
- Bank Transfer
- Payoneer
- Wise
- PayPal (where available)
- Other approved payment methods
9. Service Modifications
TillShop Technologies reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page with the revised effective date.
10. Contact Us
- Website: https://www.tillshop.org
- Email: contact@tillshop.org
- Office Address: Chungi Amar Sidhu, Kacha Jail Road, Babar Chowk, Lahore, Punjab, Pakistan
- Business Hours: Monday – Saturday 9:00 AM – 7:00 PM PKT
We will review all refund requests fairly and respond within a reasonable timeframe.